DPD Standard
- UK
- Europe
- USA
- Australia
- Rest of the world
DELIVERY PRICE
Free for orders of £50 and over, £3.50 for orders under £50.
Selected small parcels can be shipped with Evri for £2.50.
DELIVERY TIME
Within 4 Working Days for orders placed before 5pm Monday to Friday (excluding UK public holidays). exclusions apply
DPD Express
DELIVERY PRICE
Free for orders of £250 and over, £4.85 for orders under £250.
DELIVERY TIME
Within 2 Working Days for orders placed before 5pm Monday to Friday (excluding UK public holidays). exclusions apply
DPD Next Working Day
DELIVERY PRICE
£6.95
DELIVERY TIME
Next working day for orders placed before 5pm Monday to Friday (excluding UK public holidays). exclusions apply
DPD Saturday
DELIVERY PRICE
£6.95
DELIVERY TIME
Orders placed any weekday before 5pm Friday can be arranged for UK delivery, guaranteed to be delivered on the following Saturday.
exclusions apply
Channel Islands
DELIVERY PRICE
Delivery price is calculated at the delivery stage of the checkout.
Save on delivery by adding more to your basket.
Free delivery for orders over £150.
DELIVERY TIME
3-5 working days
Note: Please select Jersey or Guernsey as the 'country' at checkout in order to remove the VAT.
DPD Standard
Free for orders of £50 and over
£3.50 for orders under £50
Selected small parcels can be shipped with Evri for £2.50.
Within 4 Working Days
Orders placed before 5pm Monday to Friday (excluding UK public holidays).
exclusions apply
DPD Express
Free for orders of £250 and over
£4.85 for orders under £250
Within 2 Working Days
Orders placed before 5pm Monday to Friday (excluding UK public holidays).
exclusions apply
DPD Next Working Day
£6.95
Next Working Day
Orders placed before 5pm Monday to Friday (excluding UK public holidays).
exclusions apply
DPD Saturday
£6.95
Saturday
Orders placed any weekday before 5pm Friday can be arranged for UK delivery, guaranteed to be delivered on the following Saturday.
exclusions apply
Channel Islands
Delivery price is calculated at the delivery stage of the checkout.
Save on delivery by adding more to your basket.
Free delivery for orders over £150.
3-5 working days
Note: Please select Jersey or Guernsey as the 'country' at checkout in order to remove the VAT.
What people are saying
Very prompt delivery and excellent product.
Excellent service. Simple ordering, good communications and swift delivery.
Delivered promptly once ordered
Loving using the cutlery
Arrived quickly, well packaged as the quality was as expected. Many thanks.
Easy website navigation. Easy purchase, very fast delivery.
Great quality and excellent service . Prompt delivery.
Fast delivery! Great product!
Great service. Product was delivered quickly and packaged well. Iona is a beautiful, sleek design and we are very happy with it.
Simple easy to use site. Products of excellent quality. Delivery timely. As transactions should be thank you
I was surprised to see how quickly I received my order. It was so easy to find what I needed and placing the order. Me whole experience with them was top notch!
Very prompt delivery. Well presented in the gift box. I have Robert Welch cutlery and appreciate the quality, the balance in the hand when in use and the design.
It all arrived the day after I placed the order, neatly wrapped. The cutlery is excellent - I already had the same, so no surprises there.
IMPORTANT NOTICE: 18+ AGE RESTRICTED ITEMS - CHANGES TO SALES AND DELIVERIES (click to expand)
Due to new UK laws, all knives, including cutlery knives, are now 18+ Age Restricted Items which cannot be sold or delivered in the UK to anyone under the age of 18. Age Verification will now take place on all sales and deliveries of 18+ Age Restricted Items.
Initial age verification takes place during the order process but if unsuccessful, we will email you a unique link or alternatively ask for ID to show you are aged 18 or over. Please check your emails after purchase just in case you need to provide additional proof of age. Any delays in the age verification process may cause delays to the completion of your order. We apologise for any inconvenience caused.
If your order contains an 18+ Age Restricted Item
DPD will NO LONGER deliver 18+ Age Restricted Items to the following options:
- DPD ‘Drop-off shop’
- Leave with neighbour
- Leave in a safe place
- Deliver to locker
DPD will send an SMS delivery notification to your UK mobile phone number with the details of your delivery date/time. So that you can easily arrange a convenient delivery date and time, we suggest downloading the DPD App, which allows you to edit your delivery date and time and to communicate with the DPD delivery driver if required.
When delivering orders which contain 18+ Age Restricted Items, DPD will require Age Verification from the named recipient at the point of delivery to your home.
DPD will use ‘Think 25’ which means if the person taking the delivery looks younger than 25, they will be asked to provide ID proving they are aged 18 or over.
Please understand that you will need to be available to provide the relevant information. If you are not available, your order will be returned to Robert Welch Designs.
The DPD driver will only attempt delivery of an Age Restricted Item ONCE.
For the best possible delivery experience, we recommend downloading the DPD app, if you haven’t already. The app will enable you to pinpoint your exact location to help the driver find your property and other features include live tracking, a ‘30-minutes away’ alert, notification of when you are 'next to be delivered to' and much more.
Please click the DPD logo below to download the DPD app:
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order – you’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been despatched.
DPD Tracking: https://www.dpd.co.uk/content/how-can-we-help/index.jsp
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on 01386 840522, Monday - Friday, 9:00am - 5:30pm (excluding UK public holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
What postcodes are excluded from Next Working Day, Express, and Saturday Delivery?
The following postcodes, as well as all offshore islands, are excluded from our Next Working Day, Express, and Saturday delivery service: AB 31-35, 41-54. BT All. EI (ZZ75) All. FK 17-21. GY 9. HS 1-9. IM All. IV All. KA 27-28. KW 0-14, 15-17. PA 20-78. PH 15-99. TR 21-25. ZE All.
What are your working days?
Our working days are Monday-Friday, excluding UK public holidays.
Do you deliver to APO/DPO/FPO or PO Boxes?
Please be aware that we are unable to ship to APO/DPO/FPO or PO BOX addresses.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning 01386 840522 (available 9.00am – 5.30pm from Monday to Friday, excluding UK public holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning 01386 840522 (available 9.00am – 5.30pm from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
European Express Delivery
DELIVERY PRICE
Delivery price is calculated at the delivery stage of the checkout.
Save on delivery by adding more to your basket.
Free delivery for orders over €1801.
DELIVERY TIME
3-6 working days
European Express Delivery
Delivery price is calculated at the delivery stage of the checkout.
Save on delivery by adding more to your basket.
Free delivery for orders over €1801.
3-6 working days
A European Economy Delivery service is also available for some smaller orders and takes 6–10 working days.
A European Economy Delivery service is also available for some smaller orders and takes 6–10 working days.
What people are saying
Great product and great service delivering to France.
Received in Switzerland. Great service - very quick brilliant product. Thank you.
The order was delivered very quickly to Germany.
Very lovely product and speedy dispatch to Switzerland
Good website, quick distribution and tried to help resolve an issue with the delivery in France.
Web site was user very friendly. Products were very well packed and delivered to Spain with 4 days.
I ordered online to Malta, my package arrived in a few days. Aside from the quality of Robert Welch’s cutlery, their overseas delivery service is excellent.
Excellent rapid international service. I received my order in France within 5 working days. Product was extremely well packaged and arrived in perfect condition.
Fabulous beautiful product, very fast delivery even to Italy. Very considerate and informative of the extra charges I had to pay to import to Italy.
At last, pepper and salt grinders that look good and never fail, even with hard salt crystals. And delivered to France within a few days, thank you!
Good, easily usable website. Straightforward ordering process. Goods arrived promptly (delivered to Spain) and well packaged. Could not be happier.
The personal attention I received after placing my online order was superb. My order was delivered to Switzerland in an incredibly quick time and everything arrived in perfect condition. The whole experience was flawless.
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order. You’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been dispatched. Once your parcel has left our UK warehouse, you will receive an email with tracking information so you can monitor its progress.
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:30pm (excluding UK public holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
1Do you deliver to my country?
Our courier partners deliver to over 200 countries and territories.
For some European countries the £150 (€180) free delivery threshold does not apply. For the following destinations free delivery is available for orders over £350 (€420) - Albania, Bosnia and Herzegovina, Cyprus, Iceland, Malta, Montenegro, North Macedonia and Türkiye.
Our courier partners are currently unable to deliver to Belarus.
If you're unsure or need more details, our customer care team is happy to help.
What are your working days?
Our working days are Monday-Friday, excluding UK public holidays.
Do you deliver to APO/DPO/FPO or PO Boxes?
Please be aware that we are unable to ship to APO/DPO/FPO or PO BOX addresses.
Do I have to pay duties & taxes?
The price you pay to Robert Welch will exclude all relevant import duty and sales taxes for orders under €1,200 (£1,000). As the recipient, you must pay these directly to our carrier to release your order from Customs.
For orders over £1,000 (€1,200 ) we will include duty and taxes within your delivery price (calculated at the checkout), where applicable.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding UK public holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
USA Express Delivery
DELIVERY PRICE
Delivery price is calculated at the delivery stage of the checkout and includes local duties and taxes.
Save on delivery by adding more to your basket.
Free delivery for orders over US$180.
DELIVERY TIME
2-5 working days
With over 80% of USA orders delivered within 2-3 working days!
USA Express Delivery
Delivery price is calculated at the delivery stage of the checkout and includes local duties and taxes.
Save on delivery by adding more to your basket.
Free delivery for orders over US$180.
2-5 working days
With over 80% of USA orders delivered within 2-3 working days!
What people are saying
Super fast shipping from the UK to USA Pacific Northwest!
Very easy to order from the USA.
Good ordering process, very rapid delivery to USA.
Easy and swift service especially given it was shipped to the USA.
They are beautiful and shipping to the USA was extremely fast.
i love this pattern i wish they sold here in the usa
Very easy to order and pay with quick delivery to USA and wonderful product
Incredibly quick delivery to the USA.
Simple ordering process and fast shipping to USA!
Great product which I had to match with a previous set of flatware I bought through a USA retailer.
Your website was easy to navigate and shipping to the USA was far quicker than I expected.
They offered multiple alternatives through very responsive communications and ultimately delivered a solution to the USA even fast than anticipated.
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order. You’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been dispatched. Once your parcel has left our UK warehouse, you will receive an email with tracking information so you can monitor its progress.
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:30pm (excluding UK public holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
What are your working days?
Our working days are Monday-Friday, excluding UK public holidays.
Do you deliver to APO/DPO/FPO or PO Boxes?
Please be aware that we are unable to ship to APO/DPO/FPO or PO BOX addresses.
Do I have to pay duties & taxes?
To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout), where applicable.
For orders with a value of US$2,500 or more where the recipient is a company and/or has a business address:
• Customs authorities require an Employer Identification Number (EIN),
• To help avoid customs clearance delays, a member of our Customer Services will contact you to support you with your shipment.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding UK public holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
Australian Express Delivery
Australian Express Delivery
Delivery price is calculated at the delivery stage of the checkout and includes local duties and taxes.
Save on delivery by adding more to your basket.
3-8 working days
DELIVERY PRICE
Delivery price is calculated at the delivery stage of the checkout and includes local duties and taxes.
Save on delivery by adding more to your basket.
DELIVERY TIME
3-8 working days
An Australian Economy Delivery service is also available for some smaller orders and takes 9–15 working days.
An Australian Economy Delivery service is also available for some smaller orders and takes 9–15 working days.
What people are saying
Easy ordering, efficient delivery (Australia) exquisite product
I just need some replacement items of cutlery. It was easy to order and the delivery was quick from UK to Australia.
Fast delivery to Australia and items were exactly as advertised.
Great quality and super fast, delivered to rural Australia in just Uber a week from order placement. Thanks so much 😊
Wonderful service and in Australia in less than a week.A beautiful gift if steak knives, they are thrilled with such beautiful quality products.
Lovely old fashioned weights for kitchen scales. Our weights arrived very quickly from the UK in time for Christmas. Thank you
It was easy to order online and all items were well packaged and arrived safely in Australia. This was a gift for a special wedding Anniversary and my son and his wife were delighted to receive these beautiful candlesticks.
I ordered a number of items from the Robert Welch website in the UK. My wife loves her Drift tea pot and so I decided to add to this with other Drift products. I did not think there was any chance i would receive the goods in Australia before Christmas. well i did. Amazing! Everything intact and ready to give to my wife for her 60th birthday this Sunday. Thanks RW.
The product is excellent to begin with and the price was very fair. But the speed of the shipping fro the UK to Australia knocked my socks off! Well done and thank you. But now I have to get some new socks!
They were just what I was after for a wedding anniversary: struggled to find anything that was comparable and so had these shipped to Australia
I am from Australia and couldn't find the flatware I wanted. So I scouted the Robert Welch UK online. I am happy with them touching base when the address I gave was not deliverable. They even called me to make sure that I get the item. Love their customer Service and more so their product too.
So quick Goods on my doorstep within days, delivered from half way around the world. Puts our Australia Post to shame! I ordered three pairs of scissors, wish I had ordered more! As with all of your products, love them!
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order. You’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been dispatched. Once your parcel has left our UK warehouse, you will receive an email with tracking information so you can monitor its progress.
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:30pm (excluding UK public holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
What are your working days?
Our working days are Monday-Friday, excluding UK public holidays.
Do you deliver to APO/DPO/FPO or PO Boxes?
Please be aware that we are unable to ship to APO/DPO/FPO or PO BOX addresses.
Do I have to pay duties & taxes?
To make worldwide shipping easy, we have included duty and taxes within your delivery price (calculated at the checkout), where applicable.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding UK public holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
Rest of the World Express Delivery
exclusions apply
Delivery price is calculated at the delivery stage of the checkout.
Save on delivery by adding more to your basket.
3-10 working days
Rest of the World Express Delivery
DELIVERY PRICE
Delivery price is calculated at the delivery stage of the checkout.
Save on delivery by adding more to your basket.
DELIVERY TIME
3-10 working days
A Rest of the World Economy Delivery service is also available for some smaller orders and takes up to 15 working days.
A Rest of the World Economy Delivery service is also available for some smaller orders and takes up to 15 working days.
What people are saying
I live in Canada and it seemed like I know sooner placed the order than it was at my door. I was very impressed!
The online communications with Wilson (I think that was his name?) was extremely helpful and quick! And the order dispatch and delivery was so quick - only a week to get delivered to my door in South Africa!
Thank you team!
The website is clear and easily negotiated. I ordered a gift online for friends in Belgium, while I live in South Africa and the delivery, with customs and taxes, all went seamlessly. A pleasure to shop like this. And, of course, the quality is outstanding.
I would highly recommend them and would most definitely buy from them again. Excellent product and flawless service even from as far away as Canada.
I purchased a few cutlery items to add to my Iona bright set. Delivery was prompt (less than a week to the UAE) and the items are high quality as expected. Happy customer and will certainly be adding more pieces in the future!
Great service! Shipped pretty quickly all the way to Canada! Very happy repeat customer!
FAQS
How can I track my delivery?
We’ll keep you updated via email regarding your order. You’ll initially receive an order confirmation from us, and we will also send you important updates regarding your order, including when it has been dispatched. Once your parcel has left our UK warehouse, you will receive an email with tracking information so you can monitor its progress.
What if I am missing an item from my order?
If you feel your order was not fully fulfilled, please contact our Customer Care Team on +44 (0)1386 840522, Monday - Friday, 9:00am - 5:30pm (excluding UK public holidays), or email us at help@robertwelch.com or talk to us live on the website 7-days a week.
Do you deliver to my country?
Our courier partners deliver to over 200 countries and territories, but are currently unable to deliver to Russia, Brazil or South Korea.
If you're unsure or need more details, our customer care team is happy to help.
What are your working days?
Our working days are Monday-Friday, excluding UK public holidays.
Do you deliver to APO/DPO/FPO or PO Boxes?
Please be aware that we are unable to ship to APO/DPO/FPO or PO BOX addresses.
Do I have to pay duties & taxes?
For select countries, duties and taxes are calculated and included at the delivery stage of the checkout.
Pre-orders
Please note that if you have ordered multiple items and one is out of stock (a Pre-Order product), this will delay your delivery. Orders cannot be dispatched until all items are back in stock and ready to be delivered.
If you place a pre-order, you may cancel your pre-order at any time before shipping has started, in which case we offer a full refund.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding UK public holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.
If you would like to contact us about delivery please get in touch by phoning +44 (0)1386 840522 (available 9.00am – 5.30pm GMT from Monday to Friday, excluding bank holidays), via email at help@robertwelch.com or through live chat on the website, 7-days a week.