At Robert Welch we work hard to design and produce products to the highest standard to ensure that they can be enjoyed day after day. However, we accept that sometimes the item that you’ve ordered might not be quite what you expected and we’re happy to accept returns. If for any reason you fall outside of our standard returns policy, and we have not answered your question in our FAQ’s, please contact us and we will do our best to help you.
If for any reason you are unhappy with your order, there is no need to worry. We offer a FREE MAINLAND UK RETURNS service via DPD, so returning your items couldn't be simpler. You have 28 calendar days to make your return, free of charge within mainland UK. If you’re outside of this time frame, please contact us by email on email@example.com or by phone on 01386 840522 (available 9.00am - 5.00pm Monday to Friday, excluding bank holidays) to find out more about returning your item.
Extended Returns Window
Purchases made on www.robertwelch.com or over the telephone between the 1st December – 24th December 2021 will benefit from an extended returns policy and have 42 days to be returned, in line with our policy.
Purchases made after the 24th December 2021 will carry a standard 28-day return policy unless stated otherwise.
How to return your product to Robert Welch.
- Fill out the returns form placed within your original order package with your customer details and order number etc (if you are missing your form then you can download and print another copy here.
- Choose your ‘reason for return’ from the provided options to let us better understand why you are making your return.
- Add any additional information you would like us to know about your return at the bottom of the provided form.
- Ensure your package is returned unused (unless faulty) and in its original packaging and your parcel is secure.
- Visit our returns portal here to download your DPD return label and find your nearest Drop Off Point.
- Place the completed form inside the box with your items. Fix your label to your package and drop your parcel off to be returned.
We aim to process all returns as soon as possible. Once we have received your return and processed your refund, we will send you an email to let you know. Please allow up to 14 days for your return to be processed.
With over 2,500 Pickup shops in the UK, and 96% of the population within a 5-mile drive of a DPD Pickup Point, returning your Robert Welch products couldn’t be easier. Pickup Points also include convenient locations such as selected Sainsbury’s, Rowlands and Numark Pharmacy chains, Matalan and Halfords (plus Doddle sites at key railway stations within London). Find your nearest Pickup Point here.
With DPD returns you can track your parcel all the way back to us with regular notifications, providing reassurance throughout the process.
Providing that the items have not been used and are in their original packaging, we are happy to accept returns that are sent from outside of the UK. To start the returns process please email firstname.lastname@example.org or call us directly on +44 (0)1386 840522. Please confirm the following in your communication:
- Order number
- Reason for requesting a return
We are unable to cover the costs of return postage outside of the UK, these goods are your responsibility until we receive them back to us. As a result, we strongly advise that goods returned to us are sent with an insured delivery method and are securely packaged.
We’re sorry to hear that you want to return your Robert Welch item, but we’ll do our best to make sure that the process is as easy as possible for you.
Please follow the above steps to return your Robert Welch order via DPD Pickup Point (FREE UK returns). Once we have received your return we aim to process any refunds as soon as possible, but please allow up to 14 working days for your refund to be processed.
Please note that we are only able to offer refunds for products that have been purchased directly through robertwelch.com. If you have purchased an item from one of our Robert Welch shops and do not have the means to return it to the shop directly, then please email email@example.com and we will help you to arrange your return.
Unfortunately, we are unable to offer exchanges on products purchased through robertwelch.com unless they are faulty. If you find yourself with a product that isn’t right for you or you have simply just changed your mind, the quickest way to exchange your product is to follow the above returns process, receive your refund and order your replacement with us online.
If you have any questions about any of our returns processes, please get in touch via firstname.lastname@example.org.
Unfortunately we cannot accept returns of earrings which have been worn due to hygiene reasons. We also cannot accept returns of any bespoke designs or engraved pieces.