Cutlery/Flatware Product Care

We recommend washing your cutlery/flatware in the dishwasher:

• For best shine and cleanliness, wash on a hot cycle at 65°-75°C (150°-167°F). Lower temperatures may not fully dissolve detergent, leading to residue marks. We recommend that you avoid eco mode for the best results.
• Use a quality all-in-one dishwasher tablet, like Fairy Platinum Plus (or Cascade Platinum Plus in the US).
• Ensure rinse aid and salt levels are topped up, particularly in hard water areas.
• Clean dishwasher filters and use a dishwasher cleaner periodically to maintain optimal performance.
• It is recommended that stainless steel cutlery is not washed alongside aluminium and cast iron as this can cause rust marks (especially on knives).
(Rust marks on knives do not indicate that they are rusting. The magnetic properties of stainless steel knives can attract rust particles from non-stainless-steel items in the dishwasher.)
• For any stubborn stains, use a proprietary stainless steel cream cleaner, like Bar Keepers Friend Power Cream to restore shine.

When washing your cutlery/flatware by hand:

Rinse cutlery/flatware to remove all traces of food as soon as possible after use. Wash in warm soapy water with a microfibre cloth or non abrasive brush**. Try to avoid soaking your cutlery/flatware and always dry thoroughly immediately after washing.

**Always avoid scouring with pads or abrasive cleaners as this will scratch the surface.

To restore your finish on your cutlery/flatware we recommend using a dry microfibre cloth.

Copyright Robert Welch

We recommend washing your cutlery/flatware in the dishwasher:

• For best shine and cleanliness, wash on a hot cycle at 65°-75°C (150°-167°F). Lower temperatures may not fully dissolve detergent, leading to residue marks. We recommend that you avoid eco mode for the best results.
• Use a quality all-in-one dishwasher tablet, like Fairy Platinum Plus (or Cascade Platinum Plus in the US).
• Ensure rinse aid and salt levels are topped up, particularly in hard water areas.
• Clean dishwasher filters and use a dishwasher cleaner periodically to maintain optimal performance.
• It is recommended that stainless steel cutlery is not washed alongside aluminium and cast iron as this can cause rust marks (especially on knives).
(Rust marks on knives do not indicate that they are rusting. The magnetic properties of stainless steel knives can attract rust particles from non-stainless-steel items in the dishwasher.)
• For any stubborn stains, use a proprietary stainless steel cream cleaner, like Bar Keepers Friend Power Cream to restore shine.

Additional care of handles:

Periodically apply a mineral oil to handles to maintain their colour. Please remove any excess oil.

When washing your cutlery/flatware by hand:

Rinse cutlery/flatware to remove all traces of food as soon as possible after use. Wash in warm soapy water with a microfibre cloth or non abrasive brush**. Try to avoid soaking your cutlery/flatware and always dry thoroughly immediately after washing.

**Always avoid scouring with pads or abrasive cleaners as this will scratch the surface.

To restore your finish on your cutlery/flatware we recommend using a dry microfibre cloth.

Copyright Robert Welch

We recommend hand washing your cutlery/flatware by hand:

Rinse your cutlery/flatware to remove all traces of food as soon as possible after use. Wash in warm soapy water with a microfibre cloth or non abrasive brush**. Do not soak your cutlery/flatware and always dry thoroughly immediately after washing. Periodically wipe your wooden handles with a mineral oil.

**Always avoid scouring with pads or abrasive cleaners as this will scratch the surface.

To restore your finish on your cutlery/flatware we recommend using a dry microfibre cloth.

Copyright Robert Welch

We recommend hand washing your silverplate cutlery/flatware:

Rinse your cutlery/flatware to remove all traces of food as soon as possible after use. Wash in warm soapy water carefully with a microfibre cloth or non abrasive brush**. Do not soak your cutlery/flatware and always dry thoroughly immediately after washing with a microfibre cloth.

**Always avoid scouring with pads or abrasive cleaners as this will scratch the surface.

We recommend polishing your silver plated cutlery/flatware twice per year to maintain its finish, too much polishing can wear down the silver plated finish. Between polishes, buffing with a dry microfibre cloth will preserve its beautiful, mirrored finish.

A silver cleaner or 'dip' can restore tarnished silver cutlery/flatware to its optimum condition. 
Ensure silver cutlery is only dipped momentarily and wash off the solution thoroughly with warm water. 

To restore the finish on your silver plate we recommend using a dry microfibre cloth.

Copyright Robert Welch

Rust

Stainless steel does not rust, but it can receive rust marks from other metallic items in your sink or dishwasher, for example: cast-iron, silver, silver-plate, steel wool or non-stainless steel implements. Thankfully, this is only aesthetic and is easily removed with a proprietary stainless steel cleaning cream (we recommend Bar Keepers Friend). In any case you do not see an improvement please contact the Customer Care Team at help@robertwelch.com.

 

Scratches

It is normal for fine scratches to appear on new cutlery/flatware from normal everyday use – these minor scratches will develop into a fine patina over time.

 

Rainbow Marks

Caused by detergents not being washed off correctly, contact with hot fat, contact with vinegar, wine and even foods that are high in acidity. These marks can sometimes be remedied using the dishwasher instructions above, or easily removed with a proprietary stainless steel cleaning cream (we recommend Bar Keepers Friend). In any case you do not see an improvement, please contact the Customer Care Team at help@robertwelch.com.

 

Water Marks

Caused by water droplets when left to dry on your cutlery/flatware. Using a hot wash cycle as recommended above will remedy this or they can easily be removed with a microfibre cloth.

 

Pitting

Caused by natural salts and acids present in food when left in contact for a long period and can also be caused by excess salts used in the dishwasher. The damage to the stainless steel is unfortunately not reversible.  Please contact the Customer Care Team at help@robertwelch.com.