We have a rich history of listening. From the very beginning, when Robert Welch worked on Saturdays in our Studio Shop just to hear shoppers’ feedback on his designs, customer experience has been at the heart of everything we do.

From product quality to next-day delivery, ordering to gift-wrapping, we work hard to get it right. But don’t just take our word for it.

Today, we’re the proud recipients of almost 10,000 verified reviews from customers worldwide, and we read every one. Each helps craft the next 70 years of Robert Welch Designs – a legacy built on honesty, integrity and trust.

For now, for ever, your home is where our heart is.

We’re rated excellent on Trustpilot with a score of 4.9/5. Whether it’s cutlery or cookware, customer service or the packaging we use, we love it when you tell us how we’re doing.

Trusted by thousands of happy customers, we are rated exceptional by Feefo with more than 8,000 shopper reviews.
With a score of 4.9/5, we’re delighted to have been presented with their Platinum Trusted Service Award for the third year running.
Awarded only to companies which have achieved the Feefo Gold Standard for three years or more, it’s testament to our commitment to excellent customer service.

Trusted by the world’s biggest airlines, Michelin-starred restaurants and best-loved department stores, you’re in good hands.